Refund policy
At Silvie Skincare, your satisfaction matters to us. While skincare products must meet strict hygiene and safety standards, we do offer fair options for returns and refunds.
Returns for Unopened Products
We accept returns of unopened, unused products in their original packaging within 14 days of delivery.
- To start a return, email us at silvieskincare@gmail.com with your order number.
- Customers are responsible for return shipping costs on non-defective items.
- Once we receive and inspect the product, a refund will be issued to your original payment method.
Damaged, Incorrect, or Defective Products
If your order arrives damaged, incorrect, or defective, please notify us within 7 days of delivery at silvieskincare@gmail.com.
- Include your order number and a clear photo of the issue.
- We will gladly arrange a replacement or provide store credit at no additional cost to you.
Important Notes
- For hygiene reasons, we cannot accept returns of opened or used skincare products.
- Refunds are issued once products are inspected and confirmed to meet the conditions above.
💛 Thank you for choosing to shop small and support Silvie Skincare.